Incloudibly.com (Incloudibly) Service Level Agreement ("SLA") states a set of guarantees that we make before our clients. The SLA covers a number of components that ensure smooth operation of your infrastructure while outlining our responsibilities to you as our client.
Incloudibly.com guarantees 99.9% availability of its network in a given month, excluding scheduled maintenance.
Incloudibly.com guarantees 100% availability of its infrastructure and uninterrupted access to electricity and HVAC in a given month, excluding scheduled maintenance.
Incloudibly guarantees that all hardware components will be maintained in a proper working order and in an event of failure the hardware will be replaced within 1 hour after the problem has been identified at no cost to customer.
Hardware is: Processor(s), RAM, hard disk(s), motherboard, NIC card and other hardware that is a part of a server. Rebuilding RAID arrays is excluded from this guarantee as may take more time to complete.
Incloudibly may, in its reasonable commercial judgment, amend this SLA from time to time.